This Privacy Policy explains what personal information paldo collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Please read this page carefully before registering an account.
Last updated: 2025. This policy applies to all users of paldo accessing the platform from the Philippines.
paldo is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We collect only the information we genuinely need to operate the service, verify your identity, process payments, and keep your account secure. We do not sell your personal data to third parties, and we do not use it for purposes beyond what is described in this policy. This Privacy Policy is written in plain language so you can understand exactly what happens to your information. If you have any questions after reading this page, you can reach us at support at paldo.biz.
When you register an account on paldo, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect a copy of a government-issued ID and a selfie or proof-of-address document to comply with Philippine regulatory requirements. When you make deposits or withdrawals, we collect payment-related information such as your e-wallet account details or bank account number — we do not store full card numbers on our servers. We also automatically collect technical data when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, improve platform performance, and keep your account safe.
We use your personal information to create and manage your paldo account, verify your identity and age in line with Philippine gaming regulations, and process your deposits and withdrawals securely. Your contact details are used to send you account notifications, security alerts, and — where you have opted in — promotional communications about offers available on the platform. We use technical and behavioural data to detect suspicious activity, prevent fraud, and ensure the integrity of our games. We may also use aggregated, anonymised data to analyse platform usage trends and improve the overall experience for Filipino players. We will never use your personal data for purposes that are incompatible with those described in this policy without first obtaining your consent.
paldo does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only with trusted service providers who help us operate the platform — including payment processors, identity verification providers, and cloud hosting services — and only to the extent necessary for them to perform their services. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance.
paldo uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features Filipino players use most, so we can prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience on the platform. We do not use third-party advertising cookies or share your browsing behaviour with ad networks. Our cookie usage is limited to what is necessary for platform operation, security, and internal analytics.
We retain your personal data for as long as your account is active and for a period after account closure as required by Philippine law and our regulatory obligations. Identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-moneylaundering and counter-terrorism financing regulations. Transaction records and account activity logs are kept for a similar period to support any regulatory audits or dispute resolution processes. Once the retention period has expired, we securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed. You may contact us at support at paldo.biz if you have specific questions about how long particular categories of your data are held.
As a Filipino player, you have a number of rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about what data we collect and how we use it, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to support at paldo.biz. You have the right to correct any inaccurate or incomplete personal data in your account at any time through your account settings or by contacting our support team. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour that objection promptly. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
paldo uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security) protocols. Sensitive account information is stored in encrypted form on secure servers, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act.
paldo is strictly an adults-only platform and is not intended for use by anyone under the age of 21, in line with Philippine gaming regulations. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that an account has been created by a minor, we will immediately suspend the account, delete the associated personal data, and report the matter to the appropriate Philippine authorities if required. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor has registered on paldo, please contact us immediately at support at paldo.biz so we can take swift action.
paldo reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform at least seven days before the changes take effect. The updated policy will always be available on this page with a revised effective date at the top. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated terms, you should stop using the platform and contact us to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way paldo handles your personal data, please contact our Data Privacy team at support at paldo.biz. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to resolve any concerns fairly and transparently. For questions about your account, deposits, withdrawals, or general platform help, visit the FAQ page for quick answers. For responsible gaming tools and support, visit the Responsible Gaming page. We take your privacy seriously and are committed to handling your personal information with the care and respect it deserves.
Quick answers to what Filipino players ask most about data and privacy on paldo.
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